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Management Training Program
Contact us to join the Cart Planet management team
Overview
We realize that our workforce is our main asset and, as a company, we must invest in training future managers in order to grow the business world-wide. The implementation of a comprehensive Management Training Program will make us more competitive and help ensure that our company has in place a workforce capable of leading our expansion plans. In addition, it will provide a unified training program, emphasizing the best management and business practices to compete in the specialized retail niche. We will offer a specialized curriculum to a selected cadre of ambitious young entrepreneurial-minded trainees that will help them understand the modern global market, which is increasingly international and multicultural. The curriculum is packed with the expertise trainees need to develop into leaders in this highly specialized, competitive and growing niche in the retail industry.
Contact us to learn more about this exciting training program and be a part of our management team.
The training program will be constituted of 4 phases, please read below the details of each phase.
Phase 1: Finance, Accounting & Office Management
Phase 2: Merchandising & Marketing
Phase 3: Customer Service & Sales
Phase 4: Human Resources & Staff Development
Phase 1: FINANCE & ACCOUNTING - Duration: 4 months
Finance Fundamentals for Retail:
- Managing Cash Flow and Working Capital
- Cost of Capital: The Real Cost of Borrowing Money
- Short Term Borrowing
- And more..
Banking
- Banking Services
- Selecting a Bank
- Establishing Banking Procedures
- And more¦
Accounting
Sales Forecast:
Cost of Sales:- Cost of Sales as a % of Sales (materials, labor & overhead)
- Materials
- And more¦
Expenses:- By Product Area
- By Department/Payroll
- Forecasting an Expense
- And more..
Reports - Daily Records of Sales & Receipts (Cash, Credit Cards, Checks, & Other)
- Weekly Sales Report
- And more..
Budgeting- Creating a Budget
- Managing a Budget
- And more¦
OFFICE MANAGEMENT & POLICIES
In-Store Procedures:- Opening Procedures
- Closing Procedures
- Cash Handling
- And more¦
Personnel Issues:- Employee Shift Coverage
- Payroll & Payroll Deductions
- Commission Payment
- And more..
Other Procedures- Product Pricing and Discounting
- Emergency Procedures
- And more..
Phase 2: MERCHANDISING & MARKETING - Duration: 5 months
MERCHANDISING
Introduction to Retail Management:- Elements of Retail Operations and Technology
- Store Planning and Lease Management
- Trends and Concepts in Kiosk Displays
- And more¦
The Mall Environment:
- Understanding Mall Traffic
- Piggybacking on Special Mall Events & Promos
- And more¦
Special Topics on Merchandising:- Tracking Which Products Move Faster or Slower
- Knowing When Products Draw People to Space Due to Visual Appeal
- And more¦
MARKETING
Introduction to Marketing- Knowing your Customer
- Knowing your Market Niche
- And more¦
The Marketing Program:- Designing the Marketing Program
- Finding Alternatives to Advertising
- Clarifying Marketing Expectations
- And more¦
Advertising:- Brochures, Print Ads, & Other Printed Materials
- Billboards, Banners, Signs, & More
- Radio, TV, & Video
- And more¦
Branding & Packaging a Product:- Simple Ways to Leverage your Product
- When and how to Introduce a New Product
- Branding & Naming your Product
- And more¦
Phase 3: CUSTOMER SERVICE & SALES - Duration: 4 months
CUSTOMER SERVICE
- What Does it Mean to Provide an Excellent Customer Experience?
- What Does it Take to Gain and Keep a Customer?
- And more¦
Building Customer Relationships:The Consultative Approach to Delighting a Customer:- Exploring Product Telling vs. Consultative
- And more¦
Being Mindful of Word Choice:- Tone
- Confidence
- And more¦
Listening Effectively:- Hearing
- Hearing Barriers
- Acknowledging and Alleviating
- And more¦
Resolving Complaints
Customer Surveys
Soliciting Customer Suggestions
SALES
Discuss, Review and Practice The Joseph Sherman Philosophy of Sales:
Review and Practice and Demonstrate Proficiency in the Sales Pitch for:- Seacret Dead Sea Products
- Head Start Hair Products
- Snow Powder
- Ciga Mineral Make up
Managing a Sales Force
Scheduling a Sales Force
Motivating a Sales Force
Setting Sales Quotas
Networking to Expand Sales Opportunities- Trade Associations
- The Cocktail Party
Phase 4:HUMAN RESOURCES & STAFF DEVELOPMENT - Duration: 5 months
Duration: 5 Months
STAFF DEVELOPMENT- Learning Effective Ways to Communicate with Employees
- Developing a Strategic Vision that Motivates Others
- Keys to Creating a Dynamic, Inspiring Workplace and Corporate Culture
- And more¦
TIME MANAGEMENT
- Asking for Help -- and Letting Go Once Tasks Have Been Delegated
- Using Tools that Help Beat the Clock, from Calendars to Computers to the Telephone and More
- And more¦
Delegating:- Assigning and Entrusting Assignments and Responsibilities to Others
- And more¦
Entrusting: - Caring About the Results of what you Delegate
- Providing the Support Needed to Achieve those Results
- And more¦
Delegating- Caring About the Results of what you Delegate
- Providing the Support Needed to Achieve those Results
- And more¦
Team-Building:- How to Develop and Manage a Team
- Picking the Right Team
- Inheriting a Team
3 Models for Teamwork:- Self-directed Teams
- Project Teams
- Task Teams
Managing Diversity, Different Perspectives, & Skill Levels
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